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Refund policy

14-Day Returns

Customers may return eligible items within 14 days of receiving the order. Items must be unused, undamaged, and returned in original packaging with all accessories. If the item is defective, faulty, damaged, or incorrect, MobilityGO covers the return shipping cost. For change-of-mind returns or incorrect customer orders, the customer is responsible for return shipping. Original shipping fees are non-refundable unless the return is due to our error. Refunds are processed to the original payment method within 10 business days after approval.

How to Return an Item:

  1. Contact Customer Service: Email us at support@mobilitygo.com.au to initiate your return. Please include your order number and reason for return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
  5. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.

Refund Process:

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  • Refund: After approval, we will process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 32 Attain Walk, Roxburgh Park, Victoria 3064, Australia

Phone: +61 1300824945

Email: support@mobilitygo.com.au

Customer Support Hours

Monday – Sunday: 10:00 AM – 5:00 PM

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Melbourne)
Response Time: We respond within one business day