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Warranty Policy

At MobilityGo, all products are supplied with a manufacturer’s warranty. Warranty terms, coverage, and duration vary depending on the specific product.

Detailed warranty information for each product is provided on the individual product page or can be obtained by contacting our support team.

1. Warranty Coverage

The warranty applies to defects in materials or workmanship under normal use during the applicable warranty period.

The type of coverage (including parts, components, or specific features) may differ between products. Customers should refer to the product listing for exact details.

2. Warranty Period

Warranty periods are defined per product and may vary. Examples include different coverage periods for components such as motors, frames, or electronics.

The applicable warranty period is stated on the product page at the time of purchase.

3. Warranty Claims

To make a warranty claim, please contact:

MobilityGo
Email: support@mobilitygo.com.au
Phone: +61 1300824945

When submitting a claim, you may be required to provide:

  • Proof of purchase
  • Description of the issue
  • Photos or videos (if applicable)

4. Warranty Resolution

If a product is found to have a defect covered under warranty, MobilityGo will arrange an appropriate resolution. This may include:

  • Repair
  • Replacement
  • Supply of parts

The resolution provided will depend on the nature of the issue and product type.

5. Exclusions

Warranty does not cover:

  • Damage caused by misuse, improper handling, or incorrect installation
  • Normal wear and tear
  • Unauthorised modifications or repairs
  • Damage caused by external factors (e.g. accidents, improper storage)

6. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Additional Information

This warranty operates in addition to your rights under the Australian Consumer Law.

For product-specific warranty details, please refer to the individual product page or contact our support team.

MobilityGo

Address: 32 Attain Walk, Roxburgh Park, Victoria 3064, Australia

Phone: +61 1300824945

Email: support@mobilitygo.com.au

Customer Support Hours

Monday – Sunday: 10:00 AM – 5:00 PM

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Melbourne)
Response Time: We respond within one business day